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Meet the Team

Jonathan Raggett

JR

Jonathan Raggett

  • Managing Director - Red Carnation Hotels
  • jonathan@rchmail.com

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

Andrew Pike

Andrew Pike

Andrew Pike

  • General Manager
  • apike@rchmail.com

My role at The Milestone is to lead our team of over 100 employees to ensure that the service and product we provide our valued guests is second to none and that, having once experienced The Milestone, our guests will not want to stay anywhere else. If you have not been one of our guests before it would be my pleasure to welcome you to our fine hotel. A few members of my team below would also like to introduce themselves.

Katya Starovoit

Katya Starovoit

Katya Starovoit

  • Senior Director of Sales & Business Development UK/Europe
  • kstarovoit@rchmail.com

Before joining the Milestone, I worked nearly 7 years at Hotel d'Angleterre in Geneva, where I discovered a true team spirit. I quickly came to understand how Red Carnation enables every one of us to do everything in our power to make the stay of our guests breathtaking. Our motto ‘No request is too large, no detail too small’ is not a simple eye-catching slogan: it represents a real state of mind, which accurately reflects every person’s role at the hotel.

Jose Pauco

Jose Pauco

Jose Pauco

  • Head Concierge
  • conciergems@rchmail.com

My love affair started at The Milestone Hotel in 1999 when I joined the concierge team. I now find myself as the Head Concierge at one of the most prestigious hotels in London. Our motto being “No request is too large, no detail too small” which has earned us great recognition and many coveted hospitality awards. I was born in London and have great passion and knowledge about this special city. London has a great heritage, from its history to its culture, so I guarantee there is something for everyone to experience! My team and I are here at your disposal! We look forward to welcoming you.

Tzveta Ivanova

Tzveta Ivanova

Tzveta Ivanova

  • Executive Head Housekeeper
  • tivanova@rchmail.com

Tzveta Ivanova joined The Milestone Hotel as Executive Housekeeper in 2008. Tzveta studied music at university in her home country of Bulgaria and decided to move to London in 1999.  She has a great passion for cleanliness and the exceptional importance of every single small detail. As an Executive Housekeeper she makes sure every guest has a memorable and pleasant stay, and that expectations  are exceeded ensuring that our guests keep returning to the lovely Milestone Hotel making it their home from home.

Perry Alliston

Perry Alliston

Perry Alliston

  • Chief Engineer

Having served my electrical apprenticeship in hotels as a teenager I now have over 15 years of hotel experience. In only my second position as Chief Engineer I find myself at The Milestone. My aim is to ensure all maintenance is carried out to the standard that this building deserves.

Terry Holmes

Terry Holmes

Terry Holmes

  • Executive Director - Red Carnation Hotels
  • tholmes@rchmail.com  

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

More about Terry

Ben Seager

Ben Seager

Ben Seager

  • Deputy General Manager
  • bseager@rchmail.com

My dream of working for an international hotel group started more than a decade ago when I joined Red Carnation Hotels as a Management Programme Participant. Over the years I have grown with this brilliant company and progressed through the ranks by working in a number of the hotels within RCH. I now join The Milestone Hotel with a continued focus of offering exceptional value and service to our guests. Each individual team member is dedicated to making your experience with us a memorable one. I look forward to personally welcoming each of our guests to their home away from home.

Belinda Brett

Belinda Brett

Belinda Brett

  • PA to the General Manager
  • bbrett@rchmail.com

I joined The Milestone Hotel in January 2014 and am delighted to be part of the Red Carnation family with a team that cares for one another and who are entirely dedicated to providing outstanding guest service.  My main role is to support the General Manager and his immediate executive team, and I also enjoy building upon our close connections within the Kensington community.  Having worked in a similar role at two of London’s premier private members clubs over the past 10 years, I have gained a wealth of experience that enables me to ensure the highest standards are maintained.

Fabrizio Russo

Fabrizio Russo

Fabrizio Russo

  • Food and Beverage Manager
  • frusso@rchmail.com 

I have worked in the hospitality industry for over 25 years and the reason why I joined The Milestone is due to the importance of teamwork and the family atmosphere - being Italian, family is what matters to me most. I love the Red Carnation Hotel statement of ‘No request is too large, no detail too small’. I am extremely passionate about food and beverage and I always look forward to meeting all our guests and working with my team to serve their every need.

Chantal Wäger

Chantal_Wager_250x266

Chantal Wäger

  • Sales Manager
  • cwaeger@rchmail.com

My first memory of the Milestone dates back to 2012 when I stopped by as a guest and was amazed by the warm and friendly service. I’ve always favored small boutique hotels which are dedicated to providing unique guest experiences, so after graduating from hotel school in Lausanne, I began my Red Carnation journey at the Hotel d’Angleterre, Geneva in the Sales and Marketing Department. Almost two years later, I am excited to be a part of the amazing team at the Milestone and welcoming each guest with the company mantra, “no detail is too small, no request too large”.

Fiona Keane

Fiona Keane

Fiona Keane

  • Spa Manager
  • conciergems@rchmail.com (reservations) | fkeane@hotmail.co.uk (contact Fiona directly)  

It didn’t take long for our founder, Mrs Bea Tollman, to persuade Fiona Keane to 'come in from the cold' and bring her highly successful business to the Health Club Spa at The Milestone Hotel. Fiona has spent the last 30 years working round the world, from The Royal Palaces in Kathmandu to Kensington Palace and Downing Street to The White House. Fiona's client list is a closely guarded secret, although she does come highly regarded by British actress Joan Collins. Fiona's list of treatments at The Milestone is highly varied - from massages to make-up and eyelash extensions to pedicures. She offers a range of treatments for the ‘weary traveller’ and guarantees you will leave feeling revived and refreshed.

Alexandros Diamantis

Alexandros Diamantis

Alexandros Diamantis

  • Executive Chef
  • adiamantis@rchmail.com 

I was born and raised in Athens Greece, where I first fell in love with food at 12 years of age and, when the time came, enrolled to train at the University of Culinary Art of Greece. Having gained 15 years of experience in my home town of Athens, I moved to London in 2012 and joined the Red Carnation Hotel Collection team, first as a Senior Sous Chef and, since January 2015, as Executive Chef at The Milestone Hotel.  

I have a true passion for using UK- sourced seasonal ingredients to produce fine contemporary British food – and when possible, incorporating some Mediterranean influences. Many of our dishes reflect a keen eye for detail and an ability to perfectly blend flavours and textures.