Steeped in traditional hospitality & old world charm

Led by General Manager Andrew Pike, with 21 years of service, The Milestone is a family of passionate people, with a warm, inclusive ethos that embraces every aspect of our guests’ experiences. Our team is deeply committed to giving the very best in all we do, and we are so proud to be a part of of the family-owned and run Red Carnation Hotel Collection, a member of the Leading Hotels of the World and to have recently received the prestigious Forbes Five-Star rating.

Known for our discrete nature, we are proud to be the neighbours of the British Royal Family, located just opposite Kensington Palace, with exceptional views across the Gardens to this most famous of homes. Our leafy surroundings are perfect for a picnic in the park and we are just a short stroll from the legendary Royal Albert Hall, as well as Notting Hill and Knightsbridge.

Each uniquely designed Residence offers elegant facilities, including spacious lounges, en-suite bathrooms and walk in showers, in-room dining areas, private outdoor terraces and balconies, providing the comfort of a home from home that can be configured to your personal requirements. A private entrance, 24/7 hotel concierge and cutting edge technology ensure the total privacy, security and guest-wellbeing that serve at The Residences’ very heart.

Offering the same pedigree of white glove service for which The Milestone is internationally famed, every aspect of your stay at The Residences will be made effortlessly comfortable by dedicated and expertly trained staff. We are proud to deliver exceptional, five-star housekeeping, overseen by the UK’s Housekeeper of the Year, and the highest level of industry sanitation standards, including physical distancing protocol, enhanced cleaning, and additional disinfection before each new arrival

For your convenience, The Residences provide the finest 'at-home' amenities, including TVs with international channels and streaming capabilities, a generous welcome hamper, a delivery service from Kensington’s myriad of restaurants and grocery stores, in-room cocktail kits, and a dedicated car service. The Milestone Residences sit at the heart of the community, with superlative partnerships with local attractions, cultural venues and restaurants. From arranging a private in-Residence performance by the Royal Philharmonic Orchestra or a behind-the-scenes tour of the Royal Albert Hall, to planning the best sightseeing or walking routes and tables at the capital’s finest restaurants, The Residences’ concierge team has the best contacts to enhance your stay.