At The Old Government House, we are proud to offer a collection of extraordinary experiences, exclusively curated with our treasured local partners, that explore our spectacular surroundings and showcase our food and drink partners.
Ensuring the health and wellbeing of our employees and guests is our most important priority.
This page was last updated 16th April 2021.
Are there any changes to check-in or checkout?
We are delighted to invite you to check-in and checkout at any time on the day of your arrival and departure, however early or late. We hope that this offers the ultimate flexibility and gives you even more time to discover our beautiful hotel.
Do I need to wear a mask?
Appropriate PPE is worn by all employees and in adherence with any government or local regulations and guidance. Guests are not required to wear a mask; however we provide each guest with an amenity bag at check-in which contains hand sanitiser and alcohol wipes for personal use. Face masks are available on request. Contactless hand sanitiser dispensers are also placed at key guest and employee entrances and contact areas throughout the hotel and we conduct temperature checks for all staff on arrival to the hotel.
Are there any changes to my room?
What additional cleaning protocols have been introduced?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Is there still a buffet breakfast?
Buffet breakfasts are no longer served in the restaurant, instead we continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars are arranged to ensure appropriate distancing and menus are single-use.
Is the restaurant and bar open?
Yes the restaurant and bar are open and appropriate changes to seating have been made to accommodate physical distancing. Buffet and table-side service are not available, but a delicious a la carte offering to include seasonal specials and signature dishes is served as normal. Private dining spaces are also available on request.
How and where can I be tested for Covid-19?
We have a number of local walk-in centres that are free of charge. For more information please visit Kensington and Chelsea council's website.
The London General Practice is able to offer Covid-testing and provide test certificates for international travellers.
The London General Practice
114a Harley Street
London W1G 7JL
(Entrance on Devonshire Street; between Harley Street and Portland Place)
Opening hours 9am - 9pm, seven days a week (24-hour call-out service available at a cost)
The practice offers the following options:
*Variable cost is the nurse’s time
Fit to Fly or Test to Release certificate are included in the price of PCR tests. Rapid Antigen tests do not meet the requirements for Fit to Fly or Test to Release.
Generally, an appointment for a test can be arranged within three hours. PCR Test turnaround time is within 24 hours, samples received in the Lab before 10.30am will be processed that day and results provided at 8pm or the following morning. Rapid Antigen Tests provide a result in 1 hour but must be administered by a clinician.
The practice also provides a service (£275) for guests who have tested positive and may be unsure what to expect or have questions and a wish to be monitored through their illness. The service provides an initial 15-minute telephone call with a doctor and after that, a 5-minute phone call will be scheduled for the next six days to check on the patient. During the calls, the doctor will discuss how the patient is feeling and monitor if they need any additional care if their condition escalates.
A home kit (£95) is available comprising of a thermometer, an O2 Oximeter and a blood pressure monitor.
Our team will be able to advise guests of the nearest centres or help arrange for a private nurse.
Where is the nearest doctor and pharmacy?
The nearest doctor is London General Practice, Harley Street or NHS Chelsea and Westminster Hospital. We also provide a ‘Doctor on Call’ service charged to the guest account but this cannot be used if guests are showing Covid symptoms. The nearest pharmacy is Boots, Kensington or Prince Pharmacy, Kensington.
Who should I contact if I have Covid symptoms while staying at the hotel?
Please contact Andrew Pike (General Manager), Tzveta Ivanova (Housekeeping and Cleaning Services) or Pranav Ahuja (Front of House and Guest Liaison).
Where can I quarantine if required?
If required, guests must only quarantine in their room. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.