Pet policy

When travelling with a pet, it is important that our guests are aware of our pet policy. We kindly ask you to review this prior to staying with us. The Milestone Hotel & Residences welcomes well-behaved pets, ensuring a comfortable stay for both you and your furry companion. Learn more about our pet policy, including guidelines, charges, and available amenities.

Before arrival

Please mention that your pet will be travelling with you in order for us to forward you our special Pet Preference Form - this will help us to prepare for your stay accordingly.

On arrival

Your pet will receive a tailor-made welcome hamper, and a welcome letter with information on all the special pet services available at The Milestone. 

Pet amenities

A choice of custom made Milestone pet bed, cushions, duvets and floor mats

Pet sleeping 'Do not disturb' card

Food and water bowl with fresh mineral water

In-house pet menu

Turndown treat

Pet services

  • Dog walking and dog sitting (book 24-hours in advance)
  • Grooming service
  • Dog and cat menus, treats, toys, and first aid kits
  • Birthday celebrations
  • Bathrobes and leashes
  • Litter boxes
  • Pet store details
  • Map of nearby parks and walks
  • Veterinary services and emergency details

FAQs

Our Pet Concierge

Speak to our Pet Concierge ahead of your stay to discuss your pet's needs.