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Meet our team

Led by General Manager Andrew Pike, with 21 years of service, The Milestone is a family of passionate people, with a warm, inclusive ethos that embraces every aspect of our guests’ experiences. Our team is deeply committed to giving the very best in all we do, and we are so proud to be a part of the family-owned and run Red Carnation Hotel Collection, a member of the Leading Hotels of the World and to have recently received the prestigious Forbes Five-Star rating.

Andrew Pike

General Manager

Having joined Red Carnation Hotels over 24 years ago, I have been proud to head the Milestone team as General Manager for the last 17 years. I lead an amazing team of over 100 individuals who share a passion for great service and excellent hospitality. Whilst we are lucky to have our individually designed rooms and suites and great dining, it is the “Tiny Noticeable Touches” that are repeatedly recognised. From first time guests to raving fans, we look forward to welcoming you to the family.

Blake Sur

Blake Sur

Director of Middle East Operations

A well-travelled hospitality and culture expert, I am passionate about providing the utmost luxury and personalised care to each and every guest who stays at our hotel. With more than 10 years' experience in the hospitality and hotel industry, I pride myself on my ability to ensure that our guests enjoy unparalleled experiences and create memories that will be talked about for years to come.

Sarah Bristow

Head of UK Reservations

I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Let us know whether you will be celebrating your honeymoon, birthday, or wedding. It would be our pleasure to oversee your bedroom allocation and put in a special request prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.

Pranav Ahuja

Pranav Ahuja

Senior Executive Manager, Hotel Services

My ultimate wish is for each guest to leave The Milestone with a big smile on their face and with a promise to return to us. As Senior Executive Manager, I work with my team, with the same goal in mind each day to ensure that every guest experiences the warmest, personalised and attentive service possible at all times. I personally look forward to welcoming you to The Milestone Hotel & Residences on your next stay.

Leo Forte

Leo Forte

Senior Executive Manager, Food & Beverage

I began Front of House, experiencing the incredible standards of service and quality provided here at The Milestone Hotel. I moved to the Food & Beverage department in 2018, where I continue to take pride in the way in which we go above and beyond guests' expectations time and again. It is my pleasure to take care of your dining experience when you stay with us - please contact me directly with any special requests, whether that is a favourite table or you are celebrating a special occasion.

Tzveta Ivanova

Tzveta Ivanova

Senior Executive Manager, Housekeeping

I have a great passion for cleanliness and the exceptional importance of every single small detail, from beautiful turndowns to thoughtful gifts and surprises. It is truly an honour to take care of this historical building. My team and I will be happy to fulfill any special wishes you might have, from pillow choices to mattress toppers. I am also on hand to answer any questions about sanitisation procedures and welfare measures.

Daniel Putz. Executive Chef

Daniel Putz

Excutive Chef

I have been a chef for more than half my life, with experience in Southeast Asia and The Ritz London. My aim is to make great, classic, modern British food that’s seasonal and suitable for everyone. For me, the seasons are defined by food and it’s important to stay in touch with local suppliers and producers. I want to give all of our guests an extraordinary experience, including our vegan and vegetarian guests, by shining a light on plant-based cooking.

Grant Cockburn

Grant Cockburn

Food & Beverage Operations Manager

I have been the Operations Manager in the Food & Beverage department at this wonderful mansion house property since 2009, having previously spent three years at our sister property The Egerton House Hotel. The ethos of generous hospitality is one to which we undoubtedly live up to. From dietary requirements to special dishes, I am here to ensure that your dining experience with us is exceptional.

Perry Alliston

Serdal (Sej) Hassan

Chief Engineer

My aim is to ensure all maintenance is carried out to the standard that this beautiful building deserves, helping to preserve its heritage and historical features. I can enhance your Sky television system, set up a Chrome Cast or provide a DVD player or PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication, and assist with any queries about our state-of-the-art ventilation cooling and heating system.

Joe McGinn

Head Concierge

My career in hospitality started in 2007 when I worked as a Junior Hall Porter in a traditional country house hotel in East Sussex. I worked my way up to Head Concierge in 2017 and earnt my membership to The Society of Golden Keys in 2018. As Head Concierge at The Milestone Hotel & Residences I am here to ensure your stay with us is as enjoyable and memorable as possible. My team and I look forward to booking you the most sought-after tickets and helping you to uncover London's hidden gems.

Milestone Reception

Join our family

The power of passion

If you are looking for a career rather than a job, and want to bring your enthusiasm and skills to a dynamic and award-winning company who can offer you long-term prospects coupled with first-class training and development, then we'd like to hear from you.

Find out more