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Milestone Concierge eco friendly hotel

We are here to help

Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible room features

One accessible room available with mobility features with passage doors that provide 32” of clear width

Room is located on the ground floor, with easy access to the entrance & public areas

The room has a king-size bed which can be twinned

The shower is fitted with grab rails, emergency alarm and is wheel-in accessible

The toilet is also fitted with grab rails and emergency alarm

The colour tones are neutral and the bedroom and bathroom floors are marble

No carpets or rugs to create trip hazards or difficulty moving around the room if in a wheelchair

All items of furniture may be removed upon request

Additional lighting upon request

Additional items such as a shower chair, toilet seat riser and pillow safety alarm can be provided upon request

Measurements: 900mm, bathroom sliding door: 1000mm, shower door: has a bath with handrails fitted

Shower is fitted inside the bath

Digital alarm clock available with sound and a vibrating pad

Emergency pull cords in bathroom are available

Vibrating pillows

Roll-in showers and seat-in shower upon request

Low light switches in room

Magnifying glass upon request

Large button telephone

Milestone Reception

Accessible areas

  • Eight stairs into the main entrance with a ramp available for the side entrance with four stairs
  • Reception and the concierge desk are easily accessible
  • Accessible elevators: left lift door 750mm, depth 1200mm; right lift door 750mm, depth 1200mm
  • Large font menus upon request
  • Personal assistance is offered and wheelchairs can be arranged
  • Assistance dogs permitted throughout
  • Disabled toilets and grab rail in bathroom
  • Disabled parking arrangements
  • In the case of a fire, the hotel is fully equipped to deal with all impairments: mobility, visual, and auditory e.g. visual alarms for hearing impaired in public areas

Accessibility statement

The Milestone Hotel & Residences is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.

We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our General Manager, Andrew Pike, using the contact information below.

Discuss your needs

If you would like to discuss your accessibility needs with a member of our team in advance of your stay, please enquire below.