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A warm welcome

Here at The Milestone Hotel & Residences we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.

Horse Illustration

We are here to help

Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible rooms

  • One accessible room available with mobility features with passage doors that provide 32” of clear width
  • Room is located on the ground floor, with easy access to the entrance & public areas
  • The room has a king-size bed which can be twinned
  • The shower is fitted with grab rails, emergency alarm & is wheel-in accessible
  • The toilet, also fitted with grab rails & emergency alarm
  • The colour tones are neutral & the bedroom & bathroom floors are marble
  • No carpets or rugs to create trip hazards or difficulty moving around the room if in a wheelchair
  • All items of furniture may be removed upon request

  • Additional items such as a shower chair, toilet seat riser & pillow safety alarm can be provided upon request
  • Measurements: 900mm, bathroom sliding door: 1000mm, shower door: has a bath with handrails fitted.
  • Shower is fitted inside the bath
  • Digital alarm clock available with sound & a vibrating pad
  • Emergency pull cords in bathroom are available
  • Vibrating pillows
  • Roll-in showers & seat-in shower upon request
  • Low light switches in room
  • Magnifying glass upon request
  • Large button telephone
  • Additional lighting upon request

Accessible public areas

  • 8 stairs into the main entrance with a ramp available for the side entrance with 4 stairs
  • The entrance can have a ramp fitted to the 3 stairs
  • The front entrance is not wheelchair accessible but the side entrance is
  • Reception, Concierge and Guest Services are easily accessible
  • Accessible elevators: left lift door 750mm, depth 1200mm; right lift door 750mm, depth 1200mm
  • Large font menus upon request
  • Personal assistance is offered & wheelchairs can be arranged
  • Assistance dogs permitted throughout
  • Disabled toilets & grab rail in bathroom
  • Disabled parking arrangements
  • In the case of a fire, the hotel is fully equipped to deal with all impairments: mobility, visual, and auditory
  • Visual alarms for hearing impaired in public areas

Accessibility statement

The Milestone Hotel & Residences is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.

General Manager: Andrew Pike

Contact Andrew directly