Discuss your needs
If you would like to discuss your accessibility needs with a member of our team in advance of your stay, please enquire below.
Accessibility
Here at The Milestone Hotel & Residences we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.
We are here to help
Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.
Accessible room features
Accessible areas
- Eight stairs into the main entrance with a ramp available for the side entrance with four stairs
- Reception and the concierge desk are easily accessible
- Accessible elevators: left lift door 750mm, depth 1200mm; right lift door 750mm, depth 1200mm
- Large font menus upon request
- Personal assistance is offered and wheelchairs can be arranged upon request
- Assistance dogs permitted throughout
- Disabled toilets and grab rail in bathroom
- Disabled parking arrangements
- In the case of a fire, the hotel is fully equipped to deal with all impairments: mobility, visual, and auditory
Accessibility statement
The Milestone Hotel & Residences is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.
We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our General Manager, Andrew Pike, using the contact information below.