Here at The Milestone Hotel & Residences we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.
We believe every guest deserves a comfortable and welcoming stay. Our team is trained to provide inclusive and respectful service, and we are committed to creating a safe, comfortable, and supportive environment for all our guests.
Due to the historical significance of the property, we are constricted with regards to making all the structural changes required be totally accessible. However, whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.
One accessible room available with mobility features with passage doors that provide 32” of clear width
Room is located on the ground floor, with easy access to the entrance & public areas
The room has a king-size bed which can be twinned
The shower is fitted with grab rails, emergency alarm and is wheel-in accessible
The toilet is also fitted with grab rails and emergency alarm
The colour tones are neutral and bathroom floors are marble
No rugs to create trip hazards or difficulty moving around the room if in a wheelchair
All items of furniture may be removed upon request
Additional lighting upon request
Additional items such as a shower chair and pillow safety alarm can be provided upon request
Digital alarm clock available with sound and a vibrating pad
Emergency pull cords in bathroom
Vibrating pillows
Roll-in showers and seat-in shower upon request
Magnifying glass upon request
Eight stairs into the main entrance with a ramp available for the side entrance with four stairs
Reception and the concierge desk are easily accessible
Accessible elevators: left lift door 750mm, depth 1200mm; right lift door 750mm, depth 1200mm
Large font menus upon request
Personal assistance is offered and wheelchairs can be arranged upon request
Assistance dogs permitted throughout
Disabled toilets and grab rail in bathroom
Disabled parking arrangements
In the case of a fire, the hotel is fully equipped to deal with all impairments: mobility, visual, and auditory
The Milestone Hotel & Residences is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the hotel.
We are continuously improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the hotel’s commitment to accessibility, please contact our General Manager, Andrew Pike, using the contact information below.
