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Milestone Concierge greeting a younger guest outside of the hotel

Multi-Generational Family Stays

At The Milestone Hotel & Residences, we welcome every generation with warmth, care, and impeccable service. Here, your family becomes part of ours, creating lasting memories in the heart of London. We specialise in creating unforgettable experiences for multi-generational families. Whether you choose one of our luxurious Residences or stay within the main hotel, you’ll find thoughtful spaces and personalised service designed for every generation.

Spacious, Flexible Accommodation

Family rooms

Interconnecting

  • 15 interconnecting rooms and suites, ideal for larger or multi-generational families
  • Flexible combinations of Superior Queen, Deluxe King, and Master Suites to suit your preferences
  • Options to connect two or three rooms, accommodating up to 10 guests in total
  • Many rooms feature sofa beds, providing additional sleeping space for children or extra family members
  • Cribs, highchairs, extra beds, and child-safety items can be arranged prior to arrival

Residences

  • Elegant two- and three-bedroom Residences ideal for families of all sizes
  • Spacious layouts with separate lounges, fully equipped kitchens, and dining areas for private family meals
  • Direct access through the hotel or via a private entrance
  • Accessible options with lift access and step-free layouts are also available
  • Each family is welcomed with a complimentary hamper filled with personalised treats

Food for every generation

Family dining

  • Children under 12 enjoy complimentary breakfast and 50% off food and beverage
  • Specially designed menus available
  • Quintessentially British Afternoon Tea for all ages
  • In-Residence private dining available
  • Family picnics can be prepared in the summer
  • Children can enjoy cupcake decorating, a mini bake-off, or mocktail making with our mixologist
  • Celebrate special moments in our private dining spaces
  • Discover the warm hospitality of our sister hotels

Tailored services

  • We can arrange trusted and reliable babysitting services with trusted professionals. This is tailored to your needs, allowing you to enjoy time together as a family along with some alone time, knowing your children are well-looked after.
  • Our dedicated Guest Liaison Manager is on hand to create a bespoke itinerary for your family.
  • Daily housekeeping is flexible to fit around your family’s schedule.
  • Enjoy the convenience of our chauffeur-driven car service, including larger vehicles ideal for families.

Activities for all ages

We are situated close to the city’s most popular attractions with Kensington Gardens directly outside the front door, and Hyde Park, The Serpentine boating lake and the Diana Princess of Wales’ Memorial Playground just beyond. London’s world-famous Science Museum and Natural History Museum are also within easy reach for family days spent exploring.

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The Milestone resistance pool

Family-friendly facilities

  • Relax in the Milestone’s Lounge, or the Hideaway, a private retreat for your family
  • Indulge in spa treatments or maintain your exercise routine in our wellness facility (gym, heated pool, sauna, cold-plunge)
  • Little ones are welcomed with special gifts and personalised surprises
  • Tailored teenager-friendly activities

Beautiful spaces to gather

  • Stroll to Kensington Gardens and Hyde Park, just steps away, for picnics and outdoor adventures
  • Relax in our beautifully appointed private hotel lounges
  • Celebrate special moments in the elegant Windsor Suite, perfect for private family gatherings, milestone events, and intimate meetings

Children's amenities

Personalised children’s amenities upon arrival  

Cupcake decoration during the stay 

Turndown treats for the family 

Selection of board games, colouring books and movies on Netflix (available on request) 

Special beds and bedding, including cots (available on request)

Mini bathrobes and slippers 

A teddy bear book and a sweet treat at turndown 

Baby intercoms (available upon request)

Hire of pushchairs and booster seats (at an additional charge) 

High chairs, bottle warmers playpens and other accessories (available on request)

In-house activities

  • Children's art classes bookable via the concierge team (at an additional charge) 
  • Childrens' Afternoon Tea (at an additional charge) 
  • Family portraits via in-house Resident Artist, Shelly (at an additional charge) 
  • Behind the scenes tour of the hotel for children aged between five and 12 years. This experience lasts for around 20 to 30 minutes and can be arranged with our concierge team.
  • Our knowledgeable concierge team are always on hand to assist in planning the perfect family friendly day out

More benefits

Baby-proofing options available on request

Benefit from 24-hour security, concierge service, and secure private entry to the Residences

Let our Concierge team craft unforgettable experiences, from museum visits to private palace tours

Join in children’s activities such as treasure hunts, baking workshops, and art sessions

Explore London together with private guides, ensuring experiences suit all generations

Take advantage of our extended stay offers and bespoke family packages

Children can enjoy complimentary stays or meals, depending on their age

Our multilingual team ensures smooth, personalised service from the moment you arrive

Family-friendly guides and activity suggestions are thoughtfully provided

Pampered pets

Our special pet services menu, a tailor-made welcome hamper, beds, dog toys and treats will ensure your four-legged friend has a five-star experience.

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