Questions fréquentes
At your service
We offer special beds and bedding, including cots, mini bathrobes and slippers. For the little ones we offer a teddy bear book and a chocolate mouse at Turndown. For your peace of mind, baby intercoms are available upon request. Hire of pushchairs, high chairs, bottle warmers, booster seats, playpens and other accessories can easily be arranged.
We also have a partnership with The Hotel Nanny - the only premium nanny service in the UK. This bespoke service is tailored to your needs, allowing you to enjoy time together as a family along with some alone time, knowing your children are well-looked after.
Family rooms
Our 15 interconnecting rooms and suites are perfect for families - encompassing Superior Queen, Deluxe King and Master Suites to suit your needs and preferences, with options for two and three rooms to be connected. Interconnecting rooms can accommodate up to 10 guests.
Thoughtful touches such as children's books and games, 'The Milestone children's passport' and more will make you feel as if you are right at home, along with a secured outer doorway for additional privacy. We also have two and three-bedroom Residences, which combine the luxury of a private home with five-star hotel service.
The perfect family stays...
Stay for longer
Our six luxury Residences are perfect for extended stays or when travelling with family. Located opposite Kensington Palace, with direct access through the hotel or via a private entrance, each Residence includes a separate lounge, kitchen and two or three bathrooms.
Stays of seven nights and more will receive kitchen pantry essentials including a welcome basket of goodies. Every fourth night, you will receive evening treats from the kitchen.
Family dining
From private dining options to personalised menus catered to special dietary requirements, we have everything you'll need or desire. For a lazy afternoon, come and join us for a delicious Afternoon Tea.
Alternatively, we can pack a picnic for the entire family to enjoy in Kensington Gardens, just a two-minute walk from the hotel. If it's a night out you prefer, let our knowledgeable concierge team recommend dining options to suit the whole family.
Activities for everyone
We are situated close to the city’s most popular attractions with Kensington Gardens directly outside the front door, and Hyde Park, The Serpentine boating lake and the Diana Princess of Wales’ Memorial Playground just beyond - perfect for days out to explore with your family. Knightsbridge, Harrods and Harvey Nichols are a short walk away from the hotel. London’s vibrant theatreland - Piccadilly Circus, Shaftesbury Avenue, Leicester Square and the Royal Opera House, Science Museum and Natural History Museum are within easy reach.
We welcome every member of your family...
Our special ‘Pet Services’ menu, a tailor-made welcome hamper, menus, beds, dog toys and treats will ensure your four-legged friend has a five-star experience.
Discover more