As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card, or alternatively, a cash deposit will be taken. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £20 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice. Red Carnation Hotels matches all donations pound for pound and all monies raised are divided equally between two charities working with seriously ill children, Starlight Children’s Foundation and Hospitality Action, which offers support to those in the hospitality industry facing challenges such as illness, financial difficulties, or addiction. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.

Check-in time for the hotel is guaranteed from 2pm, and check-out time is 12pm. Check-in time for the residences is guaranteed from 6pm, and check-out time is 12pm. If you arrive early and the room is available then we will release the keys to you immediately. If not, then the concierge will look after your luggage until check-in time.

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch and Delta.

There are several National Car Parks (NCP) locally. We would advise driving to the hotel where our concierge can provide valet service and will park your car for you. All charges for car parks can be added to your bill.

This charge is £15 daily if you drive within the Congestion Charge zone between 7am and 10pm. Please find more information here.

Your vehicle may also apply for a ULEZ charge if your vehicle does not meet the emission standards (£12.50 daily charge). Please find more information here.

Our Concierge Team will be able to help you pay the Congestion Charge and ULEZ Charge when you arrive at the hotel.

We can provide you with up-to-the-minute travel updates for flights and train travel. We can arrange to have your boarding card pre-printed to save you valuable time at the airport. We can arrange to have your car filled with petrol and ready waiting for you to leave. We can provide an airline picnic and coffee to go to save you time queuing for refreshments at the airport or station.

We have a wonderful gym, sauna and lap resistance plunge pool at the hotel, which is open to all guests. The pool is 1.2 meters in depth. Please find more information here.

If you prefer, a personal trainer or yoga instructor can also be organised. If you like jogging, there is a trail in Kensington Park, directly opposite the hotel. Ask our Concierge for a map.

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation.

Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.

Find out more about our facilities for pets.

Black cabs pass the front of the hotel constantly.

We recommend allowing an extra 10 to 15 minutes on Friday and Saturday evenings as these are the busiest theatre nights. You can reach the West End theatre district in 15 10 20 minutes by taxi.

Alternatively, we can pre-book a luxury chauffeured vehicle for added comfort or, should you wish to arrive in style, we can provide our Bentley limousine service.

We have our very own Chauffeur, Colin, here at The Milestone. To book a journey with our outstanding luxury chauffeur service, please contact the Concierge Team here.

Yes, we offer complimentary shoe shining and packing services for all guests. Please speak to a member of our team to arrange either service.

The Royal Albert is a 10-minute walk from the Milestone Hotel, five minutes by bus or a three minutes in a taxi.

Harrods and Harvey Nichols in Knightsbridge are only a short six-minute drive away giving you the option to shop in world famous department stores.

Kensington Palace and Gardens is the birthplace of Queen Victoria and for generations has been home to members of the British royal family. Today, it serves as the official London residence for several working royals, including the Prince and Princess of Wales, who continue to use their apartments here when in the capital. Other royals with apartments at the palace include the Duke and Duchess of Gloucester, the Duke and Duchess of Kent, and Prince and Princess Michael of Kent.

The State Rooms are open to the public, offering a fascinating glimpse into the lives of the monarchs who once lived within these walls. The former palace grounds became a public park in 1841, and Kensington Gardens remains one of London’s most atmospheric green spaces. Visitors can wander past Sir George Frampton’s much-loved statue (1912) of J. M. Barrie’s Peter Pan, the boy who never grew up, playing his pipes to a gathering of bronze fairies and woodland creatures.

In the southeast corner of Kensington Gardens sits the Serpentine Gallery, home to an ever-changing programme of contemporary art exhibitions. The building itself began life as a tea pavilion in 1912.

The Round Pond, created in 1728 just east of the palace, is still a favourite spot for model-boat sailing, enjoyed by both children and enthusiastic hobbyists. Nearby, the magnificent Diana Memorial Playground, inspired by the adventures of Peter Pan, continues to delight children of all ages.

The Milestone Hotel & Residences is a non-smoking property.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.