Frequently asked questions Here is a selection of frequently asked questions about the hotel for your convenience. Can you tell me about the latest passport/visa information for international travel? What are check-in and check-out times? What credit cards are accepted? Is there a service charge for staying at the hotel? If I drive to the hotel, where can I park my car? What’s the easiest way to pay the congestion charge when I drive into London? What can you do to help simplify my onward journey from the hotel? Where can I work out? Can I bring my pet with me? How easy is it to get to the West End theatre district from The Milestone and how much time should I allow? Do you offer a chauffeur service? How far is the Royal Albert Hall? Where are the nearest department stores? What is Kensington Palace? What is the hotel's smoking policy? What is check in pre-authorisation?
