The Milestone is a family of passionate people, with a warm, inclusive ethos that embraces every aspect of our guest experience. Our team is deeply committed to giving the very best in all we do, and we are so proud to have received our prestigious Forbes Five-Star rating.
Having joined Red Carnation Hotels over 24 years ago, Andrew has been General Manager of The Milestone Hotel & Residences for the last 17 years. Andrew leads an incredible team of over 100 individuals who share a passion for great service and generous hospitality.
Pranav hopes for each guest to leave The Milestone with a smile on their face and a promise to return. As Hotel Manager, Pranav works with his team to ensure that each guest experiences the warmest personalised service possible at all times.
Tzveta has a great passion for cleanliness and the exceptional importance of every single small detail, from beautiful turndowns to thoughtful gifts and surprises. Tzveta and her team and will be happy to fulfil any special wishes you might have, from pillow choices to mattress toppers and is on hand to answer any questions about sanitisation procedures and welfare measures.
Daniel has been a chef for more than half of his life, with experience in Southeast Asia and The Ritz London. His aim is to make modern British food that’s seasonal and suitable for everyone. Daniel believes that the seasons are defined by food and in the importance of staying in touch with local suppliers and producers.
Angelo Lo Greco, an award-winning mixologist and Bar Manager, became a member of the Red Carnation family in 2015. Just a few years later, he earned recognition as International Bar Manager of the Year. Reflecting on his role at the Stables Bar, Angelo shares, "The connection I can build with guests, as well as creating new experiences with my cocktails, is what I enjoy most about my job." Renowned for his exceptional hospitality skills, he effortlessly creates a warm and welcoming environment.
Grant has been the Operations Manager in the Food & Beverage department since 2009, having previously spent three years at our sister property, The Egerton House Hotel. From dietary requirements to special dishes, Grant is here to ensure that your dining experience with us is exceptional.
Thomas discovered his passion for hospitality in 2012 while working at a French Bistro in Staffordshire. In 2019, he proudly joined Red Carnation Hotels on the prestigious Management Programme, where he developed skills within the food and beverage and front office departments at The Egerton House Hotel. His current role at Milestone Hotel & Residences offers him a balance of all that he enjoys most about hospitality while working among a passionate and dedicated team.
Serdal ensures all maintenance is carried out to the standard that The Milestone's beautiful building deserves, helping to preserve its heritage and historical features. Serdal is happy to enhance your Sky television system, set up a Chrome Cast, arrange for a mini-fridge to be fitted pre-stay, and assist with any queries about our ventilation cooling and heating system.
Jorge's hospitality career began in 2006 with Red Carnation Hotels as a Luggage Porter. His dedication led to his promotion to Deputy Head Concierge in 2011, and he now leads the concierge team at the Milestone Hotel as Head Concierge. A proud committee member of The Society of Golden Keys Great Britain, Jorge excels in securing exclusive tickets and uncovering London's hidden gems. Jorge and his team are dedicated to creating unforgettable experiences for their guests.
Sarah Bristow leads the Red Carnation Hotels UK Reservations team, taking care of our guests' room reservations. If you would like to discuss an upcoming reservation, individual or group enquiry, Sarah will be delighted to assist with this and provide her personal recommendations.
Blake is passionate about providing the utmost luxury and personalised care to each and every guest. With more than 10 years' experience in the hospitality and hotel industry, Blake prides himself on his ability to ensure that guests enjoy unparalleled experiences and create memories that will be talked about for years to come.
If you are looking for a career in hospitality, and want to bring your enthusiasm and skills to a dynamic company who offers long-term prospects coupled with first-class training and development, then we'd like to hear from you.
Find out more
