At The Milestone Hotel & Residences, our commitment to environmental and social responsibility has a multifaceted approach, find out more about our holistic dedication to creating a positive impact on both the environment and the community below.


milestone exterior

We are undertaking a number of different measures to reduce our carbon footprint at The Milestone Hotel & Residences. After a successful LED lighting update in the corridors and rooms throughout the hotel, we are continuing by updating all of our emergency lighting now in the hotel. LED lighting uses less than 80% of energy compared to the standard incandescent bulb. This alone will help reduce our carbon footprint due to the small amount of fossil fuels being burned in order to produce it. 

Additionally, we have upgraded our tank storage to reduce our water storage from 16,000 litres to 9,300 litres and we have upgraded our taps with air rated tap connectors, which will cut down usage and wastage of water by 30% to 40% in the near future.

Currently, we have two partners for our electricity supply: Total Energies for our residences and Drax for our hotel rooms. Total Energies harnesses solar power to produce electricity and Drax produces electricity from burning wood pellets (biomass) - two sustainable and renewable suppliers. 


milestone chenestons

All our coffee grinds, raw fruit and vegetable trimmings are now being converted into compost via Winnow, a food waste solution technology. In 2022, we saved a total of 2.3 tonnes of food or the equivalent of 5,789 meals and 10 tonnes of carbon dioxide. Additionally, we are using nine organic suppliers and 11 local suppliers as of December 2021.


Eliminating single-use plastics

floris london

We have removed 90% of single use plastic from our operations and some of the recent removals include: 

  • Our welcome guest turn down amenities are completely plastic free from Floris
  • We now use plastic free coffee capsules which are 100% compostable 
  • We now use a plant based zero waste ‘sellotape’ for wrapping guest gifts
  • We use biodegradable piping bags in our kitchen 
  • Our coffee and tea sachets in guest rooms are covered with foil lining instead of plastic
  • Our maintenance team now use use velcro to tie cables, which are re-usable 
  • We now use e-brochures instead of printed brochures and print our business cards on recycled paper


Each month the team at The Milestone take part in raising money for different charities and creating support in local communities. In 2022 and 2023, The Milestone team completed 1,221 hours of volunteering. Sofia Botta, raised £680 for Women’s Aid, an organisation dedicated to providing life-saving services in England and building a future where domestic abuse is not tolerated. Tzveta and Mariana supported the GOSH challenge for Great Ormond Street Hospital, which involved running or walking 26.2 miles each. Collectively Tzveta and Mariana have achieved a total of 190 miles and also raised £220. Gabrielle, our front office intern, took part in the London Moon Walk, a half marathon in support of the breast cancer charity 'walk the walk'. 

Sustainable partnerships

belu water

We are deeply committed to protecting our environment and contributing to local causes, including phasing out single-use plastics, saving energy, reducing food waste. We are proud to also be working with the following charities and companies dedicated to bringing positive change to the world: Starlight Children's Foundation, Hospitality Action, Belu, Royal Trinity Hospice and The Young British Explorers Society