Milestone Concierge greeting a younger guest outside of the hotel

A London address made for families

The Milestone is perfectly placed for days spent exploring, and evenings spent reconnecting.

From our front door, London’s most iconic family experiences are within easy reach. With park strolls, museum days and theatre evenings on the doorstep, it is a location that suits every generation.

Thoughtful touches for little ones

Whatever room you choose, we offer a host of family-friendly amenities, thoughtfully arranged to enhance your stay and ensure little ones are beautifully looked after.

Family touches available on request include:

  • Personalised children’s amenities upon arrival  
  • Special beds and bedding, including cots

  • Mini bathrobes and slippers for younger guests

  • A teddy bear, book and sweet treat at turndown

  • Baby intercoms

  • Hire of pushchairs and booster seats (additional charge applies)

  • High chairs, bottle warmers, playpens and other accessories

  • Selection of board games, colouring books and movies on Netflix (available on request)

Comfort for every generation

Multi-generational stays are at their best when every guest feels truly looked after. Whether you are travelling with grandparents, parents or kids of all ages, our team ensures each generation enjoys comfort, privacy and thoughtful service throughout your stay.

Catering for all ages:

  • Calm, elegant spaces to relax between London outings

  • Lift access and accessible accommodation options available

  • Step-free layouts available in selected Residences

  • Attentive service tailored to individual routines and preferences

  • 24-hour security and Concierge
  • Dietary requirements accommodated wherever possible

Discover Kensington together

Experiences to Delight Every Age

At The Milestone, family time can be as lively or as restful as you wish, with London’s finest experiences at your fingertips and our concierge ready to make it all feel effortless.

Let your stay become a shared adventure, from iconic sights to hidden gems, all tailored to your family.

Our Concierge can arrange:

  • Museum visits and exhibitions

  • Seasonal London experiences

  • Theatre bookings for families

  • Tailored sightseeing routes with private guides. Private guides can be tailored to suit the pace and interests of every generation.

  • Special surprises for birthdays and celebrations

In-house activities for families

A stay at The Milestone offers more than an exceptional London location. Our team can arrange a collection of thoughtful in-house experiences designed to delight younger guests and create lasting family memories.

Available experiences include:

  • Little ones are welcomed with special gifts and personalised surprises
  • Children’s art classes, treasure hunts and baking workshops bookable via our Concierge team (additional charge applies)

  • Children’s Afternoon Tea (additional charge applies) View menu

  • Family portraits with our in-house Resident Artist, Shelly (additional charge applies)

  • Behind-the-scenes hotel tour for children aged five to 12 years (approx. 20 to 30 minutes)

  • Tailored teenager-friendly activities including a Zero Alcohol Cocktail Masterclass.

A warm welcome for younger guests

Our team makes dining with babies and toddlers easier, with thoughtful touches and support from the moment you arrive.

Family dining highlights include:
- Children under 12 enjoy complimentary breakfast, plus 50% off food & beverage
- High chairs available, with table set-ups tailored to families
- Children’s drinks & alcohol-free options created with care
- Specially designed children’s menus available
- Quintessentially British Afternoon Tea for all ages
- Family picnics can be prepared during the summer months
- Children’s culinary experiences available, including cupcake decorating, mini bake-offs & mocktail making with our mixologist

Private dining and family celebrations

Food brings generations together, and there are few better ways to celebrate than around a beautifully prepared table. Our team can tailor every detail, from menus to table styling, ensuring your family celebration feels effortless and truly memorable.

Whether you are marking a milestone birthday, graduation or retirement, celebrating an engagement or wedding, or simply gathering generations together for a special family reunion, we will ensure every occasion is personal and beautifully hosted.

Private dining options include:
- Cheneston’s Restaurant for exclusive celebrations and bespoke menus
- The Oratory, ideal for intimate family dining or a romantic date night
- The Windsor Suite and additional private spaces for larger gatherings
- In-suite and in-residence dining for complete privacy and comfort

Plan your family stay

Whether you are visiting London with young children, bringing grandparents along, or planning a family celebration, The Milestone is a home for family time, beautifully hosted.

FAQS