Whilst creating an itinerary for your stay with us in London, it’s all too easy to overlook the many gems lying right on the doorstep of The Milestone Hotel & Residences. This is why we have interviewed our Head Concierge, Jorge Alvarez, to tell us about what makes Kensington so special.

You’re a member of The Golden Keys. Could you explain what this means?

Being a member of The Golden Keys is truly an honour, as it means I’m part of the prestigious international network of professional concierges, Les Clefs d’Or. For me, this represents more than just a title - it’s a symbol of dedication to providing exceptional service. It’s about using my expertise, extensive connections, and passion for creating extraordinary experiences that exceed expectations.

The journey to earning this distinction involves years of hard work, a thorough selection process, and a deep commitment to handling every request with professionalism, care, and discretion. It’s a privilege to be part of a community that prides itself on making a difference in people’s lives, one thoughtful gesture at a time.

The Milestone Hotel & Residences

The Milestone Hotel & Residences in Kensington

Looking ahead to the rest of 2025, is there anything coming up within the local area that particularly excites you?

Looking ahead to the rest of 2025, Kensington has a vibrant calendar of events and developments to look forward to. From seasonal markets and cultural festivals to new restaurant openings and boutique launches, the area continues to thrive as a hub of activity.

One of the highlights is the newly open Krokodilos restaurant. It is a popular establishment that offers a diverse selection of modern European and Mediterranean dishes, all served in a cosy and relaxed atmosphere. The restaurant is well-regarded for its delicious cuisine, with a strong focus on fresh ingredients and bold flavours. It promises to bring something unique to the community. It’s an exciting time to explore and enjoy everything Kensington has to offer.

What are some of the upcoming exhibitions and shows that are sure to be hot tickets?

There are some highly anticipated events coming up. At the V&A, the Cartier exhibition is set to be a stunning showcase of the iconic brand’s heritage and craftsmanship. Meanwhile, The Devil Wears Prada: The Musical is generating a lot of excitement, bringing the iconic story to life on stage with fabulous fashion and humour. Both promise to be unmissable highlights.

Are there any hidden gems that more people ought to know about?

Kensington is full of hidden gems that often go unnoticed. For example, Leighton House is a beautifully restored historic home showcasing stunning art and architecture. Another is Holland Park’s Kyoto Garden, a peaceful Japanese garden that offers a serene escape from the city.

Visitors enjoying Holland Park’s Kyoto Garden

For food lovers, tucked-away spots like La Palombe, which is a delightful French restaurant located 12 minutes’ walk from The Milestone. Known for its classic French cuisine, the restaurant offers a refined dining experience with a focus on traditional dishes made from fresh, high-quality ingredients. The atmosphere is warm and elegant, providing a welcoming setting for those wishing to enjoy an authentic taste of France in the city. With a menu that blends timeless French flavours and exceptional service, La Palombe is an excellent choice for a memorable dining experience. These treasures add to Kensington’s unique charm and are well worth exploring.

Finally, what’s your favourite thing about being a concierge at The Milestone?

My favourite thing about being a concierge at The Milestone is the opportunity to create memorable experiences for our guests. Whether it’s arranging something truly unique or simply ensuring their stay is seamless, it’s incredibly rewarding for me and the concierge team to see the impact of personalised service. The Milestone’s rich history and warm atmosphere also make it a special place to work, where no two days are ever the same.